Información de contacto

CONTACT INFORMATION – MAINMADRID

GENERAL INFORMATION

Company Name: HGM GROUP LLC
Trading Name: MainMadrid
Location: Sheridan, Wyoming, United States
Business Address: 30 N Gould St, Suite 5189, Sheridan, WY 82801, USA
Employer Identification Number (EIN): 98-1971499
Industry: Fashion and Apparel

PRIMARY CONTACT

Email: mainmadrid.clients@gmail.com

CUSTOMER SERVICE HOURS

Monday to Friday: 10:00 AM – 6:00 PM (Spain time)
Saturday: 10:00 AM – 2:00 PM (Spain time)
Sunday: Closed
Response time: 24–48 business hours

CONTACT FORM

For inquiries, questions, or suggestions, you can:

Send an email to: mainmadrid.clients@gmail.com
Include one of the following in the subject line: [INQUIRY], [QUESTION], [SUGGESTION], or [COMPLAINT].
Clearly describe your question or issue.

FREQUENTLY ASKED QUESTIONS

ORDERS AND TRACKING

Please include:

Order number
Tracking number, if applicable
Description of the specific issue

Email: mainmadrid.clients@gmail.com

RETURNS AND REFUNDS

Please include:

Order number
Reason for the return
Photographs as evidence, if necessary
Relevant refund information, if required

Email: mainmadrid.clients@gmail.com

PRODUCT ISSUES

Please include:

Order number
Description of the issue
Photographs of the product
Proof of purchase

Email: mainmadrid.clients@gmail.com

SHIPPING AND LOGISTICS

Please include:

Tracking number
Description of the issue
Shipping destination

Email: mainmadrid.clients@gmail.com

COLLABORATIONS AND ADVERTISING

For collaboration, partnership, or advertising proposals:

Email: mainmadrid.clients@gmail.com

Subject: [COLLABORATION]

SOCIAL MEDIA

Instagram: @mainmadrid (coming soon)
Facebook: MainMadrid (coming soon)
TikTok: @mainmadrid (coming soon)

RESPONSE POLICY

We are committed to:

Responding to emails within 24–48 business hours.
Maintaining a professional and respectful approach.
Resolving customer issues as quickly and effectively as possible.
Protecting the confidentiality of customer information.

IMPORTANT INFORMATION

When contacting MainMadrid, please include:

Your full name
Order number, if applicable
A clear description of your question or issue
Any relevant information, evidence, or photographs

Providing these details will help us resolve your inquiry more efficiently.

PRIVACY

Your contact information will be handled in accordance with our Privacy Policy and used only for the purposes described therein.

COMPLAINTS AND CLAIMS

If you wish to submit a complaint:

Contact us at mainmadrid.clients@gmail.com.
Use the subject line: [COMPLAINT].
Clearly describe the issue.
Provide supporting evidence where possible.

We aim to review and respond to complaints within 5–7 business days.

DISPUTE RESOLUTION

In the event of a dispute, HGM GROUP LLC, operating under the trading name MainMadrid, is committed to:

Listening carefully to the customer's perspective.
Investigating the matter fairly.
Seeking an appropriate resolution.
Communicating the outcome clearly.

We are here to help. Please do not hesitate to contact us.

Email: mainmadrid.clients@gmail.com
Customer Service Hours: Monday–Friday, 10:00 AM–6:00 PM; Saturday, 10:00 AM–2:00 PM (Spain time).

BUSINESS NAME AND TRADING NAME DISCLAIMER

Please note that MainMadrid is a trading name used by HGM GROUP LLC. The use of the name “MainMadrid” or any reference to “Madrid” does not imply that the company is incorporated, registered, established, or physically located in Madrid, Spain, or anywhere else in Spain.

The name is used solely for commercial and branding purposes and should not be interpreted as a representation of the company's place of incorporation, registered office, or principal place of business.

The legal entity responsible for operating the store is HGM GROUP LLC, registered in the United States, with its registered address at 30 N Gould St, Suite 5189, Sheridan, WY 82801, USA.

Customers should refer to the company's legal information and Terms and Conditions for details regarding the identity and registered location of the legal entity operating this store.